We heard through the grapevine that a local softener dealer had ceased trading the other week. I never like to see companies closing their doors, even when it is one of our competitors, as I know how difficult things have been in the last few years for us all.
What it does show is how this industry is changing and that you have to adapt to keep up with your potential and existing customers requirements. Domestic sales were always serviced through home visits - remember the days of the double glazing salesman sitting in your front room all evening?! But the rise of the internet has changed the way people shop forever.
I personally think this is a great thing. Others may disagree, but one thing is for sure, it will only become more dominant in our lives and it certainly isn't going to go away......